Returns & Refund Policy
No General Returns
Due to cold-chain requirements and the nature of research chemicals, we cannot accept general returns of opened or used products. All sales are final once dispatched.
Quality Guaranteed
We fully stand behind our products. If your order arrives wrong, damaged, or below stated purity, we will replace or refund — no questions asked.
7-Day Claim Window
All eligible claims must be submitted within 7 days of delivery. Contact us with your order details and supporting evidence to open a claim.
🚫 No General Returns
Due to the nature of research peptides — which require cold-chain storage, controlled handling, and strict quality protocols — we are unable to accept general returns of any opened, used, or dispatched products under any circumstances.
Once a product has been shipped and delivered, it cannot be returned to our inventory. This policy exists to protect the integrity of our products and the safety of our researchers.
✅ Eligible Refund & Replacement Claims
We will offer a full replacement or refund in the following situations:
Wrong Product Shipped
You received a product that does not match your confirmed order.
Damaged in Transit
The product arrived physically damaged due to shipping or handling.
Purity Below Stated COA
Independent third-party lab testing confirms purity is materially below the Certificate of Analysis. Evidence required.
Confirmed Lost in Transit
Your order is confirmed lost by the carrier — not seized or held by customs authorities.
All eligible claims must be submitted within 7 days of delivery (or 7 days after the expected delivery date for lost shipments).
❌ Non-Eligible Claims
The following situations are not eligible for returns, refunds, or replacements:
⚠️ Not Covered
- Orders seized, held, or destroyed by customs authorities
- Orders where an incorrect shipping address was provided by the buyer
- Dissatisfaction with research outcomes or results (products are sold as-is for research)
- Claims submitted more than 7 days after confirmed delivery
- Products that have been opened, used, mixed, or chemically altered
- Damage caused by improper storage or handling after delivery
- Orders refused at delivery by the recipient
📋 How to Submit a Claim
To open a claim, contact us within 7 days of delivery via any of the channels below. Please have the following ready:
- Your order number or reference
- A clear description of the issue
- Supporting evidence — photos of damage, third-party lab report for purity disputes, or tracking information for lost shipments
Contact Us Within 7 Days
Email, WhatsApp, or Telegram — include your order number and a description of the issue.
Submit Your Evidence
Provide photos, lab reports, or tracking details depending on the nature of your claim.
Claim Review
We review all claims within 2–3 business days and confirm eligibility with you directly.
Resolution — Replacement or Refund
Approved claims are processed within 5–10 business days via replacement shipment or refund.
💳 Processing Refunds
Once a claim is approved, we will process a replacement shipment or refund within 5–10 business days. Refunds are issued to the original payment method where possible.
If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Refunds are issued in the same currency as the original payment.
🔄 Order Cancellations
Orders may be cancelled before dispatch for a full refund. Once an order has been dispatched, cancellations are no longer possible.
To request a cancellation, contact us immediately via WhatsApp or email after placing your order. We process orders quickly — early contact gives us the best chance to accommodate your request before dispatch.
🛃 Customs Seizures
Packages seized, held, or destroyed by customs authorities in the destination country do not qualify for a refund or replacement. It is the sole responsibility of the buyer to verify that the products they order are legal to import in their jurisdiction before placing an order.
We strongly recommend checking your local import regulations before ordering. See our Shipping Policy for more details on customs responsibilities.
✉️ Contact Us
To submit a claim or ask about this policy, contact us within 7 days of delivery via any channel below. We respond within 24 hours, 7 days a week.
- Email: bjxpeptech@gmail.com
- WhatsApp: +852 9500 3396
- Telegram: +40 740 269 208