Privacy Policy
Never Sold
We never sell, rent, or trade your personal data to any third party, ever.
Securely Stored
Your data is protected with appropriate technical and organisational security measures.
Used Minimally
We collect only what we need to process your order and provide support. Nothing more.
Your Rights
You can request access, correction, or deletion of your personal data at any time.
📄 Introduction
BJX PEP-TECH ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or purchase our products.
By using our website or placing an order, you agree to the collection and use of your personal data in accordance with this policy. We encourage you to read it carefully.
📥 Information We Collect
We collect personal information only when necessary to provide our services. The types of data we may collect include:
🙋 Contact Information
- Full name
- Email address
- Phone number
- WhatsApp / Telegram handle
📦 Order Information
- Shipping address
- Destination country
- Products ordered
- Order history
💬 Communications
- Emails you send us
- WhatsApp messages
- Telegram messages
- Inquiry details
🌐 Website Usage Data
- Pages visited
- Browser type
- Device type
- Cookie data (see below)
We do not collect sensitive financial information such as credit card numbers or bank account details directly. Payments are processed by secure third-party payment processors.
🎯 How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfil your orders
- To communicate with you about your order, inquiries, or support requests
- To send shipping updates and tracking information
- To provide your Certificate of Analysis and product documentation
- To improve our website and customer experience
- To comply with legal obligations where required
- To prevent fraud and ensure the security of our services
We do not use your personal information for unsolicited marketing communications without your explicit consent.
🤝 Information Sharing
We do not sell, rent, or share your personal data with third parties except in the limited circumstances described below:
All third-party partners we work with are required to handle your data securely and only for the purposes described above.
🗓️ Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations.
In practice, this means we typically retain order-related data for up to 7 years for legal and accounting purposes. Communication records are retained for up to 3 years unless you request earlier deletion.
You may request deletion of your personal data at any time by contacting us — subject to any mandatory retention requirements under applicable law.
🍪 Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our site. Cookies are small text files stored on your device.
The types of cookies we may use include:
- Essential cookies — required for the website to function correctly
- Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
- Preference cookies — remember your settings and preferences
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.
🔒 Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
- Secure encrypted communications (HTTPS) on our website
- Access controls limiting who can view customer data internally
- Use of reputable, secure third-party payment processors
- Regular review of our data handling practices
✋ Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right of Access
You can request a copy of the personal data we hold about you at any time.
Right of Rectification
You can ask us to correct any inaccurate or incomplete personal data we hold.
Right of Erasure
You can request deletion of your personal data, subject to any legal retention obligations.
Right to Restrict Processing
You can ask us to limit how we use your data in certain circumstances.
Right to Data Portability
You can request your data in a structured, machine-readable format where applicable.
Right to Object
You can object to our processing of your data in certain circumstances, including for direct marketing.
To exercise any of these rights, contact us at bjxpeptech@gmail.com. We will respond within 30 days of receiving your request.
👶 Minors
Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
🔗 Third-Party Links
Our website may contain links to third-party websites (e.g. shipping carriers, payment processors). These websites have their own privacy policies and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised date at the top.
Your continued use of our website or purchase of our products after any changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
✉️ Contact & Data Requests
For any privacy-related questions, data access requests, or to exercise your rights, please contact us using any of the channels below. We respond to all privacy requests within 30 days.
- Email: bjxpeptech@gmail.com
- WhatsApp: +852 9500 3396
- Telegram: +40 740 269 208